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About

Get to Know Us

Rapid Rehab is a locally owned and operated home medical equipment and supplies provider. We have been serving the Central Wisconsin area for over a decade. Rapid Rehab combines firsthand experience, an expert staff and personalized one-on-one care that allows us to deliver the exceptional services our customers have come to expect. We also offer delivery within a 50-mile radius and repairs on all of our equipment and supplies. Contact one of our experts today to learn more!

We'd love to hear from you! Take our Patient Satisfaction Survey or read more about our story below to get started.

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inside view of Rapid Rehab store

Our Story

In November 2003, Jim and Carolyn Saylor embarked on a new business venture. Our vision was to serve the home healthcare needs of our patients in a comforting, customer service minded way. Beginning in our home and quickly transitioning to a small office located in the Rapids Mall in June 2004, home healthcare has been and continues to be an integral part of our personal lives since our daughter was diagnosed with a form of muscular dystrophy in 1991.

During this time, our family has worked with many different durable medical equipment (DME) companies, so it was only natural that when we opened Rapid Rehab, LLC, we decided to create a knowledgeable, client-focused one-stop DME. Our company combines the best features of those various companies along with our own personal experience and knowledge.

 

Committed to a Standard of Excellence

We believe that home healthcare should focus on the home and family as opposed to being strictly institutional and impersonal. Rapid Rehab, LLC strives to provide the kind of service worth talking about. When you work with us you can expect friendly, personal and rapid service as well as state-of-the-art products from leading manufacturers in the industry. We intend to provide the largest selection of equipment and supplies as well as the most reliable service in Central Wisconsin for our patients and referral sources.

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Continued Growth & Development

Rapid Rehab has continued to grow since its inception, and in early 2008 moved into our fourth storefront in the Rapids Mall. We are excited about the opportunity to:

  • Employ local residents
  • Provide in-house billing
  • Offer experienced repair
  • And timely delivery

Our growth has come in spurts and we have learned that home healthcare is a challenging but rewarding business. The DME business deals with government agencies and regulations that are frequently changing. In order to continue to grow, we have developed a team attitude and welcome new ideas and new employees in an effort to meet the demands of becoming the best home care company in Wisconsin. 

We've come a long way, but we aren't finished yet! We intend to grow and diversify our business in the coming years and hope that you will become a part of our team. We look forward to meeting you.

Sincerely, Jim and Carolyn Saylor
 

An Experienced Staff Ready to Help

Our staff of compassionate professionals is here to help you every step of the way! From the initial meeting to the final order or delivery, we can help answer any questions you may have, show you how to use your equipment and assist you with the billing and insurance process. Our staff includes:

  • Billing Specialists
  • Customer Service Representatives
  • Respiratory Therapists
  • Service Technicians

If you have any questions or need help finding anything, please reach out to us! Our experts are ready to help. If you have any feedback or comments, we invite you to fill out our Patient Satisfaction Survey.

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